Connect Your Enterprise. Govern Every Interaction.
Enterprise integration is no longer only about moving information between applications.
Modern organizations must connect business systems, APIs, events, data services, operational environments and AI-enabled workflows while maintaining security, visibility and control.
iShield Link provides a governed integration foundation for connecting enterprise capabilities and coordinating the interactions between them.
Integration that connects. Governance that gives control.
iShield Link sits between enterprise applications, partners, data services, operational systems and AI-enabled services — so the interactions between them are designed, controlled and observed in one place.
Follow one enterprise interaction through Link: a request enters through a managed interface, passes a policy check, is mediated and published as an event, drives a workflow and reaches its target — with evidence and an operations view at every step, and a defined path when delivery fails.
Use the arrow keys on a step to move along the path. The panel below the diagram describes the selected step.
System · Step 1 of 10
A business application, partner or service starts an interaction — for example, an order, a case update or a data request.
01 SystemApplications & partners
A business application, partner or service starts an interaction — for example, an order, a case update or a data request.
02 InterfaceInterfaces & events
The request arrives at a published interface with an agreed contract instead of a direct connection into the target system.
03 Policy checkControl & operations
Who is calling, what they may do and any limits that apply are decided before the request goes further.
04 Integration serviceIntegration services
The request is routed and its data mapped and validated into the form each receiving system expects.
05 EventInterfaces & events
What happened is published once as a business event, so every system that needs it can react without its own connection.
06 Integration serviceIntegration services
Multi-step work across systems runs in order, pausing for a person where policy requires an approval.
07 Failure path
If a target rejects or cannot receive the exchange, it is retried, replayed or held for review according to the configured rules — not lost silently.
Who acts: Integration operations
08 SystemApplications & partners
The receiving systems — which can include other iShield platforms — apply the change in their own records. Each system of record stays where it is.
09 EvidenceControl & operations
Calls, decisions, mappings, events and failures leave records that teams can follow end to end for investigation and review.
10 ObservabilityControl & operations
Health, delays, failures and dependencies of each integration service are visible to the team that runs it.
01 SystemApplications & partners
A business application, partner or service starts an interaction — for example, an order, a case update or a data request.
02 InterfaceInterfaces & events
The request arrives at a published interface with an agreed contract instead of a direct connection into the target system.
03 Policy checkControl & operations
Who is calling, what they may do and any limits that apply are decided before the request goes further.
04 Integration serviceIntegration services
The request is routed and its data mapped and validated into the form each receiving system expects.
05 EventInterfaces & events
What happened is published once as a business event, so every system that needs it can react without its own connection.
06 Integration serviceIntegration services
Multi-step work across systems runs in order, pausing for a person where policy requires an approval.
07 Failure path
If a target rejects or cannot receive the exchange, it is retried, replayed or held for review according to the configured rules — not lost silently.
Who acts: Integration operations
08 SystemApplications & partners
The receiving systems — which can include other iShield platforms — apply the change in their own records. Each system of record stays where it is.
09 EvidenceControl & operations
Calls, decisions, mappings, events and failures leave records that teams can follow end to end for investigation and review.
10 ObservabilityControl & operations
Health, delays, failures and dependencies of each integration service are visible to the team that runs it.
Expose, connect and manage application capabilities through governed API interfaces and integration services.
Support structured interactions between internal platforms, external applications and enterprise services.
Modules:API GatewayConnector Hub
Connect information and business processes across different systems through integration patterns, transformation and coordinated data exchange.
Support event-driven interactions and orchestrated workflows that connect activities across enterprise applications and operational processes.
Modules:Event BusWorkflow Engine
Bring visibility, monitoring and operational management to integration services so teams can investigate failures, understand dependencies and maintain service continuity.
Modules:Runtime MonitorLifecycle Manager
Apply appropriate access, policy and control mechanisms to integration interactions, supporting accountable and manageable enterprise connectivity.
Modules:Policy EngineTenant Console
Provide an architectural foundation for connecting AI-enabled services and enterprise workflows through governed interfaces, subject to the controls and capabilities implemented for each integration pattern.
Modules:AI Integration
Design → Connect → Transform → Orchestrate → Secure → Observe → Improve
This conceptual lifecycle helps explain how integration capabilities move from design into controlled enterprise operation.
It is not a claim that each stage is a separate product module.
Define the interface, event or flow and agree its contract.
Who: Enterprise architects · integration team
Configure managed connections to the systems involved.
Who: Integration team · system owners
Map, validate and enrich data between systems.
Who: Integration developers · data owners
Coordinate multi-step processes and the approvals they need.
Who: Process owners
Apply access, policy, tenancy and AI-use rules.
Who: Security and governance leads
Watch health, failures and dependencies in operation.
Who: Integration operations
Release changes through controlled, reversible versions.
Who: Integration team · release approvers
The existing Link module inventory, organised by architectural plane. Each module shows its own pattern, controls, failure handling and cross-platform boundary.
Interfaces & connectivity · Where systems, partners and devices meet Link.
Expose, govern, and secure APIs across internal and partner ecosystems.
The managed front door for enterprise capabilities: one place to publish an interface, decide who may call it and see how it is used.
Consumer calls
An application or partner calls a published API.
Identify
The caller's credentials and scope are checked.
Apply policy
Rate limits and access rules are applied.
Route
The request goes to the right backend and version.
Record
Usage and errors are recorded for operations.
Other iShield platforms can expose or consume services through managed APIs; what is exposed depends on how each platform is implemented and configured.
See also in the module index:API Management & Developer PortalUsage Metering & Rate Limits
Reusable connectors for SaaS, databases, ERPs, and message buses.
A shared library of managed connections, so each system is connected once and reused by every integration that needs it.
Select
Choose a connector for the target system.
Configure
Set the connection and its credentials.
Test
Check the connection in a non-production environment.
Reuse
Flows and APIs use the same managed connection.
Connectors can serve iShield platforms and existing systems alike; available connectors depend on the implementation.
Industrial protocol connectivity — OPC-UA, MQTT, SCADA, DCS.
Brings operational-technology data into enterprise processes through a controlled boundary, keeping industrial networks separate from business systems.
Collect
Readings or events are collected at the site.
Check boundary
Zone and direction rules are applied.
Normalise
Data is converted to an enterprise format.
Publish
Enterprise consumers receive the data.
Operational data can inform maintenance, quality and planning on other iShield platforms where implemented and configured.
Integration services · Where messages are routed, mapped, published and orchestrated.
Route, transform, and orchestrate messages across enterprise systems.
The mediation layer between systems that do not speak the same language, so each connection does not have to be rebuilt point to point.
Receive
A message arrives from a connected system.
Inspect
Its type, source and content are read.
Transform
It is converted into the receiving format.
Route
It is sent to one or more destinations.
Confirm
Delivery is acknowledged or the failure is handled.
Mediation can connect iShield platforms with each other and with existing systems; each exchange depends on implementation and configuration.
See also in the module index:iPaaS (Flows, Connectors)B2B / EDI (EDIFACT, X12, AS2, PEPPOL)
Pub/sub backbone with replay, ordering, and event-driven workflows.
The backbone for business events: systems publish what happened once, and every interested system can react without a direct connection.
Publish
A producer publishes a business event.
Check schema
The event is checked against its agreed definition.
Distribute
Subscribers receive the event.
React
Consumers update records or start workflows.
Replay
A consumer can replay events it missed.
iShield platforms can publish or consume business events through Link where this is implemented and configured.
See also in the module index:Event Bus (Kafka / AMQP-compatible)Schema Registry & Replay
Multi-step orchestration with approvals and SLA enforcement.
Coordinates processes that span several systems and people, so a multi-step exchange runs in the right order and stops where a human must decide.
Start
A request or event starts the workflow.
Call systems
Each step calls the systems involved.
Approve
A person approves where policy requires it.
Track time
Progress is measured against its target.
Complete
The outcome is recorded with its history.
AI-assisted steps can be included where they run through governed interfaces and a person approves sensitive actions.
Workflows can include steps on other iShield platforms; each depends on how those platforms are implemented and configured.
See also in the module index:Approval Broker
Schema mapping, enrichment, validation, and lineage tracking.
Makes data exchanged between systems mean the same thing on both sides, and shows where each field came from.
Read source
Source fields and their schema are read.
Map
Fields are mapped to the target schema.
Validate
Values are checked against rules.
Enrich
Reference data is added where defined.
Trace
Lineage is recorded for each mapped value.
Mappings can align records between iShield platforms and other systems; the systems of record stay where they are.
See also in the module index:Data Fabric (Federated Query)Data Product CatalogLineage TrackerAsset / Tag Normalizer
Control plane · Where access, policy, AI use and tenancy are decided.
Governed access to LLMs and AI agents with policy controls.
Connects AI-enabled services to enterprise systems through governed interfaces, so AI use follows the same access and evidence rules as any other integration.
Request
An AI service requests data or an action.
Check scope
Its identity, tools and data scope are checked.
Approve
A person approves sensitive actions.
Execute
The call runs through an approved interface.
Record
The request and outcome are recorded.
This module is the integration layer for AI-enabled services. Decisions on sensitive actions stay with people where approval is configured.
AI-enabled features on other iShield platforms can reach enterprise services through Link where this is implemented and configured.
RBAC, ABAC, segregation of duties, and approval gating.
One place to decide who and what may use each integration, applied consistently at every interface, flow and event channel.
Request
A caller, flow or agent asks to act.
Evaluate
Roles, attributes and rules are evaluated.
Gate
An approval is required where policy says so.
Decide
The action is allowed or refused.
Record
The decision is recorded with its reason.
Policy decisions apply to integrations that involve any iShield platform; the platforms keep their own internal permissions.
Multi-tenant isolation, quotas, and provider workspaces.
Separates integration estates by tenant, business unit or customer, each with its own policies, quotas and administration.
Provision
A tenant workspace is created.
Set policy
Policies and quotas are assigned.
Operate
Integrations run within the tenant's boundary.
Report
Usage is attributed to the tenant.
Tenant usage can be passed to billing in iShield One where implemented and configured.
See also in the module index:Tenant Lifecycle (Provision, Suspend, Offboard)Tenant Isolation & Residency RouterEntitlement & Feature Flags
Operations · Where integration services are watched, released and recovered.
Live telemetry, retries, SLA alerts, and root cause traces.
The operations view of every integration service, so teams can see failures, understand dependencies and restore service.
Observe
Telemetry is collected from every step.
Detect
A failure or delay is detected.
Alert
The responsible team is alerted.
Trace
The exchange is traced across steps.
Recover
The team retries, replays or corrects it.
Integration incidents can be handled in iShield Nexus where it is used for service operations; this depends on implementation and configuration.
See also in the module index:Per-tenant Audit StreamFinOps Anomaly Agent
Versioning, blue-green deploys, canary, rollback, audit.
Moves integrations from design to production through controlled stages, so every change is versioned, approved and reversible.
Draft
A new version is designed.
Test
It is validated outside production.
Approve
The release is approved.
Release
It is released, gradually where configured.
Roll back
It can be reverted if problems appear.
Changes to integrations with other iShield platforms follow the same lifecycle.
See also in the module index:Drift Remediator
Enable business systems to exchange information and coordinate processes across functional boundaries.
Make enterprise capabilities accessible through managed interfaces and reusable integration patterns.
Coordinate event-driven interactions and multi-system processes with appropriate operational controls.
Support controlled movement and transformation of information between relevant enterprise systems.
Connect AI-assisted applications and agents to enterprise services through governed integration patterns, with access and oversight appropriate to the use case.
18 integration scenarios across business, technology, industrial and AI environments. Choose a category, then open a scenario to see its integration flow and the Link modules involved.
18 use cases shown
Sales & Customer Experience
Business challenge
A won opportunity has to become an order, a delivery and an invoice in other systems.
Integration scenario
Managed APIs and mappings carry the order across; a workflow tracks each step and holds failures for review.
Enterprise systems
iShield Link
Target applications
Supply Chain & Workforce
Partners send and receive orders, invoices and status in their own formats.
Cybersecurity & Industrial Operations
Equipment, asset or service events need to start work in business systems.
Data, Cloud & Governance
Customer, product or supplier records differ between systems.
AI & Intelligent Automation
AI-enabled services need data and actions from enterprise systems.
Data, Cloud & Governance
Older systems must keep running while new channels and services are added.
Finance & Enterprise Operations
Purchasing processes span procurement platforms, supplier networks, inventory management, ERP and financial systems. Disconnected transactions create delays, inconsistent records and reconciliation problems.
Finance & Enterprise Operations
Finance teams consolidate transactions and balances from multiple ERP instances, banks, subsidiaries and operational systems.
Supply Chain & Workforce
Inventory availability, warehouse activity and customer orders must remain coordinated across commerce, ERP, warehouse and logistics systems.
Supply Chain & Workforce
Hiring, transfers and departures require coordinated updates across HR, identity management, IT service management and enterprise applications.
Cybersecurity & Industrial Operations
Security incidents involve signals and response activities distributed across SIEM, SOAR, EDR, NDR, ticketing and enterprise service platforms.
Cybersecurity & Industrial Operations
Industrial equipment, operational technology and enterprise business systems often operate across different protocols, security zones and availability requirements.
Sales & Customer Experience
Customer information is fragmented across CRM, ERP, commerce, contact center and service platforms.
Data, Cloud & Governance
Compliance and audit activities require information from finance, HR, cybersecurity, procurement and operational systems.
Data, Cloud & Governance
Enterprises must connect legacy applications, on-premises environments, cloud platforms and SaaS services without creating unmanageable point-to-point dependencies.
Data, Cloud & Governance
Analytics and data platforms depend on timely information from transactional applications, operational systems and external sources.
Finance & Enterprise Operations
Vendor governance depends on external cyber ratings, financial intelligence, corporate information and internal procurement records.
AI & Intelligent Automation
Enterprise AI applications need controlled access to business systems and actions without bypassing authorization, accountability or operational controls.
Typical systems in an enterprise integration estate. Connectivity to any named product depends on the connector or interface used in each implementation.
ERP & core business systems
SAP / Oracle / Dynamics / iShield One
CRM & engagement platforms
Salesforce / HubSpot / Dynamics / Oracle CX / iShield Connect
ITSM & workflow systems
ServiceNow / Jira / Remedy / iShield Nexus
HRIS & people platforms
Workday / SuccessFactors / iShield One
Cloud services & data
AWS / Azure / GCP
AI & agentic services
OpenAI / Anthropic / LLMs
OT, IIoT & industrial control
SCADA / DCS / MES / OPC-UA
Legacy & custom APIs
Mainframe / SOAP / REST / GraphQL / iShield Link
Request a complimentary integration assessment. Our architects will map your current systems to the iShield product suite and recommend the optimal connectivity path.
Request Integration AssessmentAccess, policy and approval rules are applied at the interfaces, flows and event channels themselves — not left to each connected application.
Role- and attribute-based access, consumer registration and scoped credentials for applications, partners and AI services.
Modules:Policy EngineAPI Gateway
Approval steps for sensitive actions and production releases, with segregation of duties where configured.
Modules:Policy EngineLifecycle Manager
Separate tenants, business units or sites, each with their own policies and quotas.
Modules:Tenant ConsoleOT Bridge
Standards and practices relevant to integration architecture and governance discussions. They are listed as context; this page makes no certification or conformity statement against them.
Integration services are watched, recovered and changed by the team that owns them, with the evidence to show what happened.
Establish clearer integration patterns and more coherent connectivity across the technology landscape.
Support the development, operation and maintenance of integration services through a coordinated platform approach.
Incorporate appropriate security, access and accountability requirements into integration design and operation.
Connect existing investments with new digital capabilities without requiring every system to be replaced.
Exchanges between iShield platforms depend on how they are implemented and configured.
Integration and connectivity: interfaces, mediation, events, orchestration and the policies applied to them.
Connects systems; does not become the system of record for the data it carries.
Enterprise service and technology operations.
Integration incidents and changes can be managed in Nexus where it is used.
Explore iShield Nexus
CRM and customer engagement.
Customer records stay in Connect; Link carries agreed exchanges with other systems.
Explore iShield Connect
ERP and business transactions.
Orders, postings and invoices stay in One; Link carries the exchanges around them.
Explore iShield One
Governance, risk, compliance and specialist controls.
Control evidence and assessments stay in iShieldGRC; integration records can inform them.
Explore iShieldGRCAI becomes more useful when it can interact appropriately with enterprise systems and processes.
It also introduces new integration challenges involving permissions, sensitive information, tool execution, operational accountability and oversight.
iShield Link's AI-era architecture addresses the integration layer of these challenges, connecting AI-enabled capabilities with enterprise services through governed interfaces.
Explore the dedicated AI-era experience to understand the supported integration patterns and control capabilities.
On the AI-era page
Where integration must be secure, auditable, controlled, and resilient.
Managed multi-tenant SaaS with continuous updates and zero infrastructure to operate.
Control plane in iShield cloud, data plane in customer cloud (AWS, Azure, GCP, OCI).
SaaS, single-tenant cloud, hybrid and on-prem share the same code, APIs and upgrade path. No deployment lock-in.
The same product, deployed three ways.
Same codebase, same APIs, same upgrade path across all three models — no deployment lock-in.
Enterprise integration, governed connectivity and intelligent orchestration.
iShield Link connects enterprise applications, data, partners and industrial systems through managed APIs, business events and integration flows. Policy, data-protection and access controls apply to each interaction as configured, and audit and lineage records keep the activity traceable. The catalogue also lists AI-enabled solution components that rely on Link for connectivity and governed data access; their business logic and decisions stay with the platform that owns each domain.
Category
Architectural role
76 of 76 capabilities shown
Connect applications, data sources, partners, identity services and industrial systems through reusable connectors and integration flows.
Link integration module
Catalogue of reusable connectors for applications, databases and services, so integrations reuse managed connections instead of one-off code.
Used in 1 solution
Link integration module
Designs and runs integration flows that move and transform data between connected systems.
Used in 1 solution
Link integration module
Exchanges structured business documents with trading partners through B2B and EDI flows.
Used in 1 solution
Link integration module
Connects industrial equipment and plant systems to enterprise applications through the OT Bridge module.
Used in 1 solution
Link integration module
Connects industrial protocols and plant data historians to enterprise systems through the OT Bridge module.
Used in 1 solution
Link integration module
Runs integration workloads close to sites and equipment, where data is processed locally before it reaches central systems.
Used in 1 solution
Cross-product solution component
Aligns equipment and tag naming from different plant systems into consistent asset references.
Used in 1 solution
Link integration module
Connects to the organisation's identity provider so integrations and solution flows use existing workforce identities.
Used in 1 solution
Link integration module
Passes privileged-access requests from integration and identity flows to the organisation's privileged access management tool.
Used in 1 solution
Link integration module
Connects customer sign-up and sign-in journeys to external identity-verification services.
Used in 1 solution
Link integration module
Provides a federated view across connected data sources, so approved consumers can query data where it is held.
Used in 1 solution
Shared platform service
Describes the data products available through the data fabric so teams can discover and request them.
Used in 1 solution
Publish and manage APIs, distribute business events, keep message contracts consistent and coordinate multi-step and AI-assisted interactions.
Link integration module
Publishes, secures and documents APIs, and gives internal and partner developers a portal to discover and use them.
Used in 1 solution
Link integration module
Distributes business events between producers and consumers, so systems react to change without direct coupling.
Used in 1 solution
Link integration module
Keeps message and event contracts versioned and consistent, and allows recorded events to be replayed after a correction.
Used in 1 solution
Link integration module
Routes requests from applications and agents to approved AI model providers through one governed entry point.
Used in 1 solution
Shared platform service
Coordinates which tools an AI agent may call, what context it may keep and where a person must approve before an action proceeds.
Used in 1 solution
Policy, data-protection and access controls that integrations and AI-enabled components pass through, as configured for each implementation.
Shared platform service
Evaluates residency, consent and cost policies before data or AI requests are passed on.
Used in 1 solution
Shared platform service
Evaluates policies written as code against requests and configuration changes, so rules are versioned and reviewable.
Used in 1 solution
Shared platform service
Applies policies that respect the separation of plant network zones when industrial data moves toward enterprise systems.
Used in 1 solution
Shared platform service
Checks recorded consent before personal data is shared through an integration.
Used in 3 solutions
Shared platform service
Masks or removes personal data from records moving through integration flows where policy requires it.
Used in 2 solutions
Shared platform service
Screens prompts and model responses against policy and removes personal data before it reaches an AI model.
Used in 1 solution
Shared platform service
Routes data and requests to the regions or environments permitted by residency policy.
Used in 2 solutions
Shared platform service
Applies the tenant-separation and region rules configured for each tenant of a multi-tenant service.
Used in 1 solution
Cross-product solution component
Requests time-limited access for a specific task and routes it for approval, instead of relying on standing access.
Used in 1 solution
Cross-product solution component
Collects access data from connected systems and routes periodic access reviews to the responsible reviewers.
Used in 1 solution
Cross-product solution component
Highlights combinations of access rights that conflict with segregation-of-duties rules, for review.
Used in 1 solution
Cross-product solution component
Passes risk and fraud signals into customer sign-in journeys, so additional verification can be requested where policy requires.
Used in 1 solution
Shared platform service
Controls which features each tenant or plan can use, based on its entitlements.
Used in 1 solution
Shared platform service
Routes proposed actions to the right people for approval and records the decision before anything proceeds.
Used in 1 solution
Cross-product solution component
Applies policy and approval checks to automated security playbook actions before they reach connected systems.
Used in 1 solution
Audit, lineage, evaluation, usage and tenant-lifecycle capabilities that keep integrations and AI use traceable and operable.
Shared platform service
Provides each tenant with its own stream of audit events for review and export.
Used in 1 solution
Shared platform service
Runs evaluation and adversarial test sets against AI components before and after changes.
Used in 1 solution
Shared platform service
Records where data came from and how it was transformed as it moves through integrations.
Used in 2 solutions
Shared platform service
Measures API and integration usage per tenant and applies the rate limits configured for each plan.
Used in 1 solution
Shared platform service
Coordinates provisioning, suspension and offboarding of tenants across connected services.
Used in 1 solution
Cross-product solution component
Detects configuration drift from the declared state and prepares corrective changes for approval.
Used in 1 solution
Domain AI agents, copilots and solution components that combine Link with other iShield platforms. Link provides connectivity, governed data access and visibility; business logic and decisions stay with the owning platform and the people accountable for them.
Cross-product solution component
Runs customer sign-up and sign-in journeys, including passwordless, social and multi-factor options as configured.
Used in 1 solution
Domain AI agent or copilot
Suggests categorisation, priority and likely assignment for new IT incidents, for the service desk to confirm.
Used in 1 solution
Domain AI agent or copilot
Estimates the risk of a proposed IT change from its context and history, to inform change review.
Used in 1 solution
Domain AI agent or copilot
Produces summaries of tickets, conversations and records for people to review.
Used in 2 solutions
Domain AI agent or copilot
Flags unusual patterns in operational telemetry for investigation.
Used in 1 solution
Domain AI agent or copilot
Correlates events and changes to suggest likely causes of an operational issue.
Used in 1 solution
Domain AI agent or copilot
Suggests the approved runbook that best matches an operational issue.
Used in 1 solution
Domain AI agent or copilot
Prepares remediation steps from approved runbooks; steps run only where configured and after the required approval.
Used in 1 solution
Domain AI agent or copilot
Flags unexpected changes in cloud spend for the teams responsible.
Used in 1 solution
Domain AI agent or copilot
Suggests how applications map to business capabilities, to support portfolio analysis.
Used in 1 solution
Domain AI agent or copilot
Summarises technical-debt indicators per application to inform portfolio decisions.
Used in 1 solution
Domain AI agent or copilot
Suggests a TIME disposition (tolerate, invest, migrate or eliminate) for each application, for portfolio owners to decide.
Used in 1 solution
Domain AI agent or copilot
Drafts audit narratives from collected evidence for auditors to review and edit.
Used in 1 solution
Domain AI agent or copilot
Gathers evidence from connected systems for the controls being assessed.
Used in 1 solution
Domain AI agent or copilot
Tracks regulatory updates and highlights those that may affect existing obligations.
Used in 1 solution
Domain AI agent or copilot
Suggests risk scores from connected data, for risk owners to review.
Used in 1 solution
Domain AI agent or copilot
Suggests grouping and priority for security alerts, for analysts to confirm.
Used in 1 solution
Domain AI agent or copilot
Ranks known vulnerabilities by likely exploitability, to help prioritise remediation work.
Used in 1 solution
Domain AI agent or copilot
Assembles related alerts, assets and identities into a view that supports an analyst's investigation.
Used in 1 solution
Domain AI agent or copilot
Relates detections to the MITRE ATT&CK knowledge base as reference context.
Used in 1 solution
Domain AI agent or copilot
Generates disruption scenarios for business-continuity planning and exercises.
Used in 1 solution
Domain AI agent or copilot
Flags when an important service approaches or exceeds its defined impact tolerance.
Used in 1 solution
Domain AI agent or copilot
Suggests a next step for an opportunity or customer, for the account owner to decide.
Used in 1 solution
Domain AI agent or copilot
Drafts replies to customer messages for a person to review before sending.
Used in 1 solution
Domain AI agent or copilot
Helps marketers define audience segments from connected customer data.
Used in 1 solution
Domain AI agent or copilot
Highlights customers showing signs of churn risk, for customer-success teams.
Used in 1 solution
Domain AI agent or copilot
Groups customer feedback into themes and sentiment for review.
Used in 1 solution
Domain AI agent or copilot
Helps finance teams track close tasks and reconciliations; postings stay in the finance system.
Used in 1 solution
Domain AI agent or copilot
Flags unusual journal entries for finance review before close.
Used in 1 solution
Domain AI agent or copilot
Prepares cash-flow forecasts from connected financial data for treasury review.
Used in 1 solution
Domain AI agent or copilot
Extracts key clauses from supplier contracts for procurement and legal review.
Used in 1 solution
Domain AI agent or copilot
Classifies spend lines into categories to support procurement analysis.
Used in 1 solution
Domain AI agent or copilot
Combines connected supplier data into risk indicators for procurement review.
Used in 1 solution
Domain AI agent or copilot
Prepares demand forecasts from connected sales and operations data for planners.
Used in 1 solution
Domain AI agent or copilot
Suggests stock levels and replenishment options for planners to approve.
Used in 1 solution
Domain AI agent or copilot
Suggests delivery routes for dispatch teams to confirm.
Used in 1 solution
Domain AI agent or copilot
Flags unusual changes in overall equipment effectiveness for operations teams.
Used in 1 solution
Domain AI agent or copilot
Highlights recurring quality patterns in production data for quality teams.
Used in 1 solution
Link modules are composed into these outcome-led iShield solutions — each one combines capabilities across Nexus, Connect, One, Link and GRC.
iShield Link connects the systems regulated organisations rely on, with governed and traceable data flows.
Governed integration between core banking, payments and reporting systems.
Connections between clinical, billing and administrative systems with traceable flows.
API and event integration for fast-scaling SaaS product stacks.
IT/OT data integration across SCADA, asset and business systems.
MES, ERP and supplier integration across the production chain.
Commerce, POS, inventory and marketplace integration across channels.
Inter-agency integration with data-sovereign deployment options.
Student information, learning and finance system integration.
BSS/OSS and partner integration across networks and regions.
iShield Link is the integration layer that connects Nexus, Connect and One with each other and with your existing systems.
Enterprise ITSM
IT service management with AI-assisted triage, ITIL-aligned workflows and a live CMDB.
Enterprise CRM
A unified customer view across sales, marketing and service, with pipeline automation.
Enterprise ERP
Finance, HR, procurement and supply chain unified in one enterprise platform.
Enterprise Integration
A sovereign integration platform and API gateway connecting systems, clouds and AI services.
Governance, Risk & Compliance
Policies, risks, controls and compliance evidence managed on one governed lifecycle, connected with the rest of the estate through iShield Link.
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