Network operations workflows
Incident, problem and change management for network and IT operations.
Field engineering
Dispatch and track engineers for site and customer-premises work.
Service impact mapping
Link network elements to the customer services they support.
Industries · Telecommunications
iShield for Telecommunications
Resilient networks, satisfied subscribers and efficient operations for telecom operators.
Operators run complex networks and serve millions of subscribers under strict regulatory oversight. iShield connects network and IT operations, subscriber and enterprise customer management, finance and the integrations that link OSS and BSS systems.
The challenge
What telecommunications leaders are up against
Network resilience
Outages must be detected, resolved and reported quickly.
Subscriber experience
Churn follows poor service, slow fault resolution and inconsistent channels.
OSS/BSS complexity
Many network, billing and service systems need to work together.
Cross-border regulation
Operators face different rules on data, lawful requirements and reporting in each market.
Use cases
How the iShield platforms work for telecommunications
Each platform runs standalone or together, connected through iShield Link. Start with the area that matters most and add the rest when you are ready.
Subscriber service
Handle faults, requests and complaints across care channels.
Enterprise account management
Manage B2B accounts, contracts and opportunities.
Retention campaigns
Identify at-risk subscribers and run targeted offers.
Network capex accounting
Track rollout projects and capitalise network assets.
Interconnect and partner settlement
Manage partner payables and receivables.
Procurement and inventory
Manage equipment, spares and vendor contracts.
OSS/BSS integration
Connect network monitoring, provisioning and billing systems.
Partner and wholesale APIs
Expose services to partners through governed APIs.
Alarm correlation feeds
Bring network alarms into service workflows in near real time.
Related offerings
Network security controls
Manage controls and evidence for telecom security requirements.
Regulatory obligations register
Track obligations and reporting across operating markets.
Cost per service
Allocate IT and cloud costs to mobile, fixed and enterprise services.
Cloud-native network spend
Track spend on cloud-hosted network functions.
The value
What changes for your organisation
Faster fault resolution
Network alarms, engineers and customer care work from one incident.
Proactive subscriber care
Customers hear about issues before they call.
Simpler OSS/BSS landscape
Governed integration replaces fragile point-to-point links.
Clear B2B relationships
Account teams see contracts, services and open cases together.
Multi-market ready
Deploy per country to meet local data rules.
Regulatory context
Frameworks you operate under
iShield helps you organise the workflows, records and evidence these frameworks ask for. Compliance itself remains your organisation's responsibility and is confirmed by your own auditors.
- NIS2
- ISO 27001
- ISO 27011
- National telecom regulator rules
- GDPR / data-retention laws
